Support
Email us at [email protected]. Write from the email address you sign in with, so we can find your account. A real person reads every message and replies by email.
What ProjectionsLab is
ProjectionsLab is a research tool. Ask about a game, a player prop, a price or a prediction market and it reads the live odds and data and says where it sees value, if any. It is information only: it does not take wagers, hold money for bets, or place orders anywhere. You must be at least 21 to use it.
Signing in
- Email code or link. Enter your email and we send a sign-in email. On the website, tap the link in it. In the app, type the 6-digit code from the same email.
- Password. A password is optional. To set one, open Account and choose Email me a password link.
- No email arrived? Check your spam or promotions folder, then ask for a new one. The email comes from projectionslab.com.
Plans and billing
- Buying a plan. Plans are bought on projectionslab.com. In the app, Account → See plans opens the website in your phone's browser.
- Changing or cancelling. Open Account and choose Manage subscription, then Cancel plan. You keep your plan until the end of the period you paid for.
- Refunds and renewals are explained in the Subscription & Refund Policy.
Connecting Kalshi or Polymarket
- Connections are part of the paid plans. Set them up on projectionslab.com from a computer: open the Trade Assistant and choose Integrations. Kalshi's key is made on Kalshi's website and downloaded as a file, which is easiest on a computer.
- Connections are read-only. ProjectionsLab can see your positions so My Reads can show them. It can never place, change or cancel an order.
- To disconnect, open Account → Connected accounts in the app, or Integrations on the website.
The app
- Lock with Face ID. Account → Privacy. When it is on, the app asks for Face ID (or your passcode) when it opens, and when you come back after more than a minute away.
- No connection? The app shows your saved reads and opens by itself when you are back online.
- Home-screen widget. Press and hold your home screen, tap Edit, then Add Widget, and choose ProjectionsLab.
Deleting your account
Open Account and choose Delete account at the bottom. You can delete it right away, or when your paid plan ends. What is kept afterwards is described in the Privacy Policy.
Something looks wrong in an answer?
Tap the thumbs-down under it, or email us with the question you asked and roughly when. That tells us exactly which answer to look at.